Cancellation & Data Deletion Policy

Learn about our cancellation processes and data handling policies

Policy Overview
We respect your right to cancel your account and control your data

For Donors

Donors can cancel their accounts at any time. We'll process your request within 30 days and remove your personal data from our active systems.

Process Time: 30 days

For Wildlife Organizations

Wildlife organizations can request partnership cancellation. We'll work with you to ensure a smooth transition over 2-4 weeks.

Process Time: 2-4 weeks
Donor Account Cancellation Process
Step-by-step guide for cancelling your donor account
1

Contact Support

Email founder@specinate.com with your account details and reason for cancellation

Immediate
2

Account Review

We review your account and any pending donations or commitments

1-2 business days
3

Data Processing

Your personal data is removed from active systems (some data may be retained for legal compliance)

Within 30 days
4

Confirmation

You receive confirmation that your account has been cancelled and data processed

Within 30 days
Wildlife Organization Partnership Cancellation Process
Step-by-step guide for cancelling your wildlife organization partnership
1

Contact Partnerships Team

Email partnerships@specinate.com to request partnership cancellation

Immediate
2

Transition Planning

We work with you to plan the transition, including finalizing pending donations

1-2 weeks
3

Program Updates

Your programs are marked as inactive and donors are notified of changes

2-3 weeks
4

Final Settlement

Final financial settlement and data processing completed

2-4 weeks total
Data Retention Policy
What happens to your data when you cancel your account

Personal Information

Removed within 30 days

Email address may be retained for fraud prevention

Donation Records

Anonymized and retained

Required for financial reporting and tax compliance

Communication History

Removed within 30 days

May be retained if required for legal proceedings

Account Activity

Anonymized and retained

Required for platform analytics and improvement

Contact Us
Need help with cancellation or have questions about our policies?

For Donors

Email our support team for account cancellation and data deletion requests.

founder@specinate.com

For Wildlife Organizations

Contact our partnerships team for partnership cancellation requests.

partnerships@specinate.com