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Frequently Asked Questions

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Policies & Procedures

Important policies and procedures for using Specinate

Getting Started Guide

Step-by-step guide to making your first donation

For Donors

1
Create your donor account
2
Browse endangered species or use AI recommendations
3
Select a species and wildlife facility program
4
Choose donation amount and frequency
5
Track your impact through program-level allocations

For Wildlife Facilities

1
Apply for wildlife facility partnership
2
Complete verification process
3
Set up your Stripe Connect account
4
Create programs and set allocation categories
5
Receive and manage donations with transparency

Still Need Help?

Our support team is here to help you make a difference

Contact Information

Email: support@specinate.org

Phone: 1-800-SPECINATE

Hours: Monday-Friday, 9 AM - 6 PM EST

Urgent Issues

Urgent: urgent@specinate.org

Partnership Issues: organizations@specinate.org

Technical Support: tech@specinate.org

How do I know my donation reaches the animals?

What are program-level allocations and how do they work?

What makes Specinate different from other donation platforms?

How does the AI assistant work?

Can I set up recurring donations?

How are wildlife facilities verified on the platform?

What happens if a species program is fully funded?

How can I track the impact of my donations?

How do I cancel my account or delete my data?

What is the cancellation process for recurring donations?

How do wildlife organizations cancel their partnership?

What happens to my data when I delete my account?

How can our company set up a Corporate Social Responsibility (CSR) program?

How does employee donation matching work?

What tax benefits are available for corporate donations?

What kind of impact reporting is available for corporate programs?

How can schools integrate wildlife conservation into their curriculum?

Can schools run fundraising campaigns for conservation?

Can students create individual accounts to track their conservation efforts?

What educational resources are available for teachers?

How can foundations use SpeciNate for grant-making to conservation programs?

What due diligence information is available for grant decisions?

How can foundations track grant impact and outcomes?

Are there opportunities for foundations to partner with SpeciNate?

How can I protect my account from unauthorized access?

What makes a strong password for my account?

What should I do if I notice suspicious activity on my account?

How can I protect myself from phishing attempts?

How can I keep my devices secure when accessing my account?

How does SpeciNate protect my personal and financial data?

What should I do if I can't access my account?

Does SpeciNate offer two-factor authentication (2FA)?

How can I manage my active login sessions?

What security notifications will I receive?

How does wildlife partner pricing work?

What are active program limits?

What are archived program limits?

When will I receive program limit notifications?

Can I add extra program slots?

How do tier upgrades work?

How do I export my programs?

When am I billed for my subscription?

How do I manage program statuses?

Program-Level Allocation FAQ

For Donors

For Wildlife Facilities

Contact Information

Urgent Issues